(Jun. 29) – Eliminate queues at the counter by relying on technological innovation. This is what Hera Comm has done in collaboration with Optit. The system is called S.PR.I.N.T. (Sistema Previsionale Integrato Normalizzazione Tempi) is a software that predicts inflows to Hera counters, so reducing the waiting times and thus have a better service. For its innovative scope S.PR.I.N.T. was chosen among the best six European scientific projects in the field of operations research and this July, in Vilnius, Lithuania, it will contend for the EURO Excellence in Practice Award 2012 (EEPA). “The results obtained, in terms of reduced waiting times and improved customer satisfaction, were the demonstrate of the effectiveness of the project. Being selected for the EEPA 2012 is a recognition that rewards our work,” said Cristian Fabbri, Managing Director of Hera Comm. “Given the encouraging signs of our customers, we want to continue in this direction.” (Red)
